Your complete satisfaction is essential to us. If you are not satisfied with our service and would like to lodge a complaint, it is best first to speak to the official who provided you with the service.
Subsequently, if you are not satisfied with the outcome or have a query or a suggestion to make, you are kindly invited to get in touch with the Consular Services Office by post, by phone, or by email to discuss your issue further. Alternatively, you may fill the below form and click submit.
Your complaint/query will be acknowledged promptly, and a reply will be provided within three (3) working days from its date of receipt. If, for some reason a reply is not possible within this timeframe, we will give you an indication of when you should expect a reply.
We treat all feedback confidentially, deal with it promptly, and use it to improve our service.